Comments on: Client satisfaction: it’s not just what you do it’s how you do it

By: Rob Metras

Rob Metras — Tue, 26 May 2009 16:35:28 +0000

Such wonderful positive mental attitude thoughts. Thanks for the uplikft.

By: helene

helene — Tue, 05 May 2009 19:06:33 +0000

I love your idea about the circle. It reminded me of another kind of circle; when I do something with a loving intention, it allows me to feel the energy of love so I’m receiving as well.

By: Kathryn Merrow - The Pain Relief Coach

Kathryn Merrow - The Pain Relief Coach — Tue, 05 May 2009 14:53:20 +0000

Your point is about delivering with love, compassion and attention. You are correct. That makes a difference in our delivery in EVERYTHING. Mechanically giving “care” doesn’t have the same impact on the recipient as giving loving care.

And it becomes a circle: We give loving care through our service, so the person we have given to is also able to give loving care to others.

By: helene

helene — Mon, 04 May 2009 12:39:55 +0000

Yes, you’re right about needing to first be qualified and capable, otherwise all the intention in the world won’t help. Well it might make you want to do what it takes to become qualified and capable, but in the meantime, you can’t provide your service and meet your intention.

Great insight Cathy, thank you.

By: Cathy

Cathy — Mon, 04 May 2009 04:37:53 +0000

I agree the “how” can be important, but the “what” has to be pretty good also! No matter what your intention, if you serve a client the equivalent of weak coffee and burned toast, you are in trouble.

Intention seems to carry an implication of being qualified and capable.